Terms and Conditions

Terms and Conditions

Some clients prefer to book and pay for several sessions in advance.  If we have not had any communication from you for a period of three weeks, and you have not told us about this in advance, we will contact you to ask whether you wish to continue counselling.  If we do not receive any reply after another week, we will assume that you have terminated counselling.  However, unless we hear from you within that time space, we will not refund any prepaid, unused session fees.

If you choose to terminate earlier than you planned, you will receive a full refund of any prepaid, unused counselling sessions, providing you have informed me of that decision.

If you should ‘disappear’ without supplying a valid email address, we will not be able to refund any prepaid sessions.  If 28 days pass after our first attempt to contact you and we have not heard from you, you will lose all prepaid fees and unused sessions.

Missed appointments (including late cancellations and non attendance)

When you make an appointment with us, we put that time aside for you.  We trust you understand that it is fair that we will charge you our full fee if you miss or cancel a session (in whatever form we have agreed e.g. face to face, telephone or Skype) with less than 24 hour’s notice.  (In exceptional circumstances we may waive our right to charge for a missed session.).

However, if you have to cancel a session within 24 hours before your appointment is due because of an emergency and then re-book a session during the same week, no cancellation charge will be made.